Refund and Returns Policy

Macro Traders — Return & Refund Policy
At Macro Traders, we aim to conduct business with honesty, fairness and transparency. Please review the following conditions before placing your order.
7-Day Returns
You may request a return or exchange within 7 calendar days of receiving your product.
For returns unrelated to a defect or delivery error, the product must:
– Be unused, uninstalled and undamaged.
– Include its original packaging, accessories, cables and manuals.
– Have no alterations, repairs or damage caused by incorrect handling.
– Be accompanied by your order number or proof of purchase.
Opening the packaging carefully to inspect the product does not, by itself, make it ineligible for return.
Open Parcel Before Payment
We allow customers to inspect their parcel before paying for COD orders where the delivery service supports open-parcel inspection. We will confirm this facility when arranging your delivery.
Inspection is limited to checking the item, quantity and visible condition. Installation or extended testing is not included.
If the item is incorrect or visibly damaged, contact us immediately before accepting delivery. If the courier does not permit inspection, contact us for assistance.
Defective, Damaged or Incorrect Products
If you receive a defective, damaged or incorrect item, notify us as soon as possible, preferably within the 7-day return window. Include your order number, a description of the issue and photographs where available.
The unused-product condition does not exclude a genuine defect discovered during reasonable initial testing. After reviewing the issue, we will arrange an appropriate replacement or refund. Warranty claims remain subject to the warranty stated for the product.
Return Delivery Charges
For a return due to our error, a confirmed defect or damage present on delivery, Macro Traders will cover reasonable return delivery costs.
For a change-of-mind return, the customer pays return shipping, and the original delivery charge is non-refundable. Any applicable charges will be explained before the return is arranged.
Refunds
After receiving and inspecting the returned item, we will inform you whether your refund has been approved and confirm its processing timeframe.
Approved refunds will be made through the original payment method where possible. COD refunds will be arranged through a mutually agreed bank transfer or other suitable method. Store credit will only be offered with your agreement.
How to Request a Return
Contact us before sending an item back:
– Phone / WhatsApp: 0342 5554295
– Email: info@macrotraders.pk
– Hours: Monday–Sunday, 9:00 AM–10:00 PM
Please provide your order number, product name and reason for return. We will confirm the return instructions and address.
This policy applies to online product purchases. Installation services and custom projects follow their separately agreed terms. It does not limit any rights available under applicable law.